Download Help & FAQs

Download Help & Frequently Asked Questions

Will I receive a physical item?

No. Our current collection contains digital products. A crochet pattern is a downloadable guide, not the finished item. Clothing, yarn, tools, printed pages, and other materials are not included unless the listing expressly states otherwise.

How do I access my purchase?

After successful payment, follow the download or access instructions provided with your order. Depending on the product, these may appear in a delivery email, on the order confirmation page, or through a linked service. Check the specific listing for what is included.

I cannot find my download. What should I do?

Check the purchase email address and your spam, junk, and promotions folders. Look for a separate delivery email as well as your order receipt. If access is still missing, email contact@4her.fashion with your order number and purchase email address.

What do I need to open the files?

Check the file format in the listing. PDFs require a compatible PDF reader; ZIP archives must be extracted. Some resources may link to a separate platform or require software specified in the listing. A paid account or premium software is not included unless expressly stated.

Are these suitable for beginners?

Skill levels and instructions vary by product. Read the listing for the language, techniques, materials, and skill level before ordering. A pattern does not include materials or personal instruction unless specified.

Can I print or use the files commercially?

You may keep a backup and print for your permitted use. Follow the license supplied with the product. Permission to use a digital file does not automatically include resale, redistribution, client use, or selling finished items. Contact us if a license is unclear.

Can I cancel or request a refund?

Contact us as soon as possible with your order details. Refunds and cancellations are handled under the Refund Policy applicable to your purchase and your statutory rights. Tell us if the file is missing, faulty, or different from its description so we can investigate.

What about an earlier clothing order?

The move to digital products does not remove the rights or delivery commitments provided with earlier purchases. Contact support with your order number and purchase date.